KAAMSETU

Legal & policies

Grievance & Support

If something is wrong, or you are not sure whether a request is genuine, tell us. This page explains what you can raise and how.

Last updated 19 September 2026

This page is a draft under legal review and may change before it is finalised.

What you can raise

  • A request for advance or unauthorised payment from anyone claiming to represent KAAMSETU
  • Delayed or unpaid salary after a KAAMSETU placement
  • A privacy or personal data request
  • Incorrect or misleading information in a vacancy or on your profile
  • A problem with your account or the website
  • The conduct of any KAAMSETU employee, consultant or representative

Unauthorised payment requests

No employee, consultant, representative or third party is authorised to demand an advance payment from a candidate. Do not pay. Report it to us immediately.

Candidates should make payments only under the fee terms communicated through KAAMSETU’s official recruitment process.

What to include

  • Your name, and the mobile number or email registered with KAAMSETU
  • What happened, and when
  • The name or number of anyone involved
  • Screenshots, messages, receipts or documents that support your report

What happens next

We will review your report and respond using the contact details you gave us. Where the matter involves an employer, we may coordinate with them as described in our Employment & Legal Support policy.

We take genuine, lawful concerns seriously. We do not support fabricated, threatening or abusive claims.

Questions, or need to report something?

Or write to the right department

Related policies

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